Privacy Policy
Wayrobo Pte. Ltd. ("Wayrobo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit our website or interact with our products and services, how we use it, and the choices you have regarding your information. By using this website, you agree to the terms described in this policy.
1. Information We Collect
We may collect the following categories of personal information when you use our website, submit an inquiry, request a product demonstration, or engage with our customer support:
Contact information — your name, email address, phone number, company name, and job title, typically provided when you fill out a contact form or register for a product demo.
Usage data — information about how you interact with our website, including IP address, browser type, device type, pages visited, time spent on pages, and referring URLs, collected automatically via cookies and similar tracking technologies.
Business information — details about your golf facility, course specifications, or equipment needs, provided voluntarily to help us recommend the most suitable Wayrobo solution.
2. How We Use Your Information
We use the information we collect to provide and improve our products and services. Specifically, we use your information to respond to your inquiries and process product requests; to deliver product demonstrations, technical support, and after-sales service; to send order confirmations, service notifications, and important updates related to your account or product; and to fulfill our contractual obligations to customers and authorized distributors.
We will not use your personal information for purposes other than those stated in this policy without your prior consent.
3. Service Improvement & Marketing
We analyze aggregated, anonymized usage data to understand how visitors interact with our website and to improve our content, navigation, and product offerings. This analysis does not identify you personally.
With your explicit consent, we may send you marketing communications, product updates, industry news, and promotional materials related to Wayrobo's golf course robotics solutions. You may withdraw your consent and unsubscribe from such communications at any time by following the unsubscribe link in any email or contacting us directly.
4. Legal Compliance
Wayrobo may disclose your personal information if required to do so by applicable law, court order, governmental regulation, or legal process, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Wayrobo, our customers, or the public.
5. Information Sharing
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the limited circumstances described below.
5.1 Service Providers
We may engage trusted third-party service providers — such as website hosting providers, email delivery platforms, and customer relationship management tools — to assist in operating our website and delivering services. These providers access your information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and process data solely on our behalf.
5.2 Authorized Distributors
If you submit an inquiry or purchase request related to a specific region, we may share your contact information with our authorized local distributor in that region in order to follow up on your request. We will inform you when this occurs.
5.3 Legal Requirements
As described in Section 4, we may disclose your information when legally required to do so.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we take reasonable precautions, no method of data transmission over the internet or electronic storage is completely secure. We encourage you to use caution when sharing personal information online.
7. Your Rights
Depending on your country of residence, you may have certain rights regarding your personal information, including the right to access, correct, or delete the data we hold about you; the right to restrict or object to certain processing activities; and, where applicable, the right to data portability. To exercise any of these rights, please contact us using the details below. We will respond to your request within the timeframe required by applicable law.
8. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support marketing activities. You can control cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of some parts of our website. For more details, please refer to our Cookie Policy.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.